Complaints
Whitstone School is committed to providing a high standard of education and care. We welcome feedback and take any concerns or complaints seriously.
If you have a concern about any aspect of school life, we encourage you to raise it with us as soon as possible so that it can be addressed promptly. In many cases, concerns can be resolved informally by contacting the relevant member of staff or the school office.
Where a concern cannot be resolved informally, you may make a formal complaint in accordance with the school’s Complaints Policy. This policy sets out the stages of the complaints process, including how to submit a complaint and how it will be investigated.
We will aim to deal with all complaints fairly, consistently and in a timely manner.
Further details can be found in the school’s Complaints Policy..
Making an Information Request
At Whitstone School, we are committed to being open and transparent about the information we hold. Under data protection law, individuals have the right to request access to personal data held about them.
What is an information request?
An information request (often called a Subject Access Request or SAR) allows you to:
- Request a copy of personal information we hold about you or your child
- Ask how your data is used or shared
- Request corrections to inaccurate information
- Request that we restrict or stop processing your data in certain circumstances
Further information:
These rights are set out under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For more details about how we use and protect personal data, please see our Privacy Notice.
If you are not satisfied with how your request has been handled, you may raise a concern with the school or contact the Information Commissioner’s Office (ICO).